am extremely sorry for all the trouble you have been through. Not to worry I have also made a detailed note regarding this I have successfully created a case for you,. and here is the case id CM20220502_153471885 and the resolution date for this is 05/ 11/ 2022, I assure you this will be resolved at the earliest , be rest assured everything else is taken care of.

https://troubleshoot.att.com/devicetroubleshoot/